Co-Managed IT Department Service
Already have an IT Provider?
Our entire team and their wide-ranging skillsets & 24/7 availability can become an extension of your team for less than the cost of a single additional employee.
Our Co-Managed IT Services are Offered for a Flat Monthly Fee!
Let’s Get Started!
This is not a 100% remote service.
We believe in being on site, face to face frequently to ensure your organization is getting everything it needs from us!
- This is provided in addition to as-needed services which are available at anytime
- Techs Will Make Rounds, Assist Users as Needed
- Perform Scheduled Maintenance
- Includes on site or remote support during normal business hours
- No Ticket Required – Requests for support can be placed via phone, email, text message or in person
- 24/7 Direct-to-Human Helpdesk with a Dedicated Helpdesk Phone Number Provided
- Full Helpdesk Request and Project Tracking Portal
- When your employees get sick or want to take a vacation our team can step up and provide coverage
- Coverage is provide for one employee at a time no additional cost
(Some restrictions apply)
- Firewall, Network Switch, Wifi Monitoring, Updates & Support
- Windows and Software Update Deployment
- Anti-Virus / Endpoint Device Security Management
- Fully Managed Google and/or Office 365 Subscriptions
- User Account Management Across All Systems
- Free In-Person group trainings offered on a quarterly basis
- Classes can be built around topics you request
- Training can be held at your site or in our 20 person computer classroom
- Uptime Robot – Services Monitoring & Notification Tool
- Remote PC – Secure Remote Access Tool
- Free removal of computers, cell phones or other electronics, except tube monitors/TVs
- Includes secure data destruction to government standards – Certification of destruction provided
- One Time Setup Fee May Be Required
- Additional Per Location Fee Required for Multi-Site Clients (First location always free)
All packages and pricing will be customized to your specific needs and budget.
Co-Managed IT Service
Per 25 Employees
Highly Discounted Packages Available to Non-Profit and Municipal Organizations.
Contact us for details.
What's Not Included and May Require Additional Fees:
- New Hardware Purchases
- Configuration or installation of new hardware or multi-user software systems
- Hardware or large scale software or operating system upgrade projects
- Custom software programming, Web or Database Development
- Emergency (unscheduled) after hours or holiday service
- Microsoft or Google other software licensing (unless specified)
- SaaS Fees (Salesforce, PandaDoc, etc.)
- 3rd Party Services or Fees (as applicable)
- 3rd party Backup, Web Hosting and/or Cloud Storage fees (Azure, Datto, AWS, WPEngine or others)
*Note: No additional charge will be added without prior approval.
Contact us today to learn how we can help your organization grow! 315.333.0999
We provide aggressive discounts for government and non-profit organizations